Saral Diagnostics — Unorganized appointment system for USG

Address:Saral Diagnostics Pitampura Delhi

When I booked my appointment for USG I was told that I may have to wait for an hour. I asked them why do I have to wait as I booked for breast USG. I was told that’s how the system works. When I checked and said that what’s the point of giving appointments then the staff didn’t have any answer. I reached at 9:30 a.m and it’s 11:30 a.m as I am writing this still waiting for me to be called for USG. Who has that kind of time to waste just for a test?? If the doctor writes 5-6 tests to get done at Saral Pitampura Centre then the patients will have to spare entire week just for the tests. It is unnecessarily draining and very inefficient. Please respect patient’s time, they are already frustrated with whatever they are going through with their medical problem. Hoping to hear back from you. My email address is ekta.[protected]@gmail.com
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The issues raised by u correct.
We apologise for the not so pleasant experience in USG deptt. This certainly should not have happened. The concerned person is being retrained on customer sensitivity
Our sincere apology for delay in USG deptt.
Wish u good health.
Team Saral
We are extremely sorry for the not so pleasant experience at ultrasound department of saral.
We apologize sincerely .
Imaging investigations do not follow law of averages, can throw up surprises which can be time consuming to investigate, depend on multiple factors which are not in our control. Hence patients are advised to come with time in hand.
Once a patient is taken up, we have to do justice to patient irrespective of waiting patients / appointments.
However, we are retraining staff on patient sensitivity .
Thanks for your feedback which helps us improve our services.
Wish u good health.
Team Saral.

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    Saral Diagnostics Phone
    +91 11 4711 1111
    Saral Diagnostics Address
    E-1073, Parwana Rd, Saraswati Vihar, Pitampura, New Delhi, Delhi, India - 110034
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