Tata Sky Plus Hd — Digicomp not working

TATA SKY DTH — Non-Deactivation of DIGICOMP. & Poor Customer Service

I had called tatsky helpline[protected] times regarding De-Activation of 1 digicomp out of 4 working they told me to fax the request on thei Banglore Back Office No.[protected], I did, when i asked them confirmation no. whether the fax recieved by Back office or not, they said we don't have any information, the person i talked to[protected] were mr. Nitin, Miss Shiwani, I had already met to local dealer regarding Deactivation He told that they are not authorized for that. After FAX to Banglore at 16:30hrs on09/03/2009, by this time they did not respond

I am sure they must take some time to respond. You can hardly expect them to do so instantly.

Tata Sky; Tata sky Plus — DigiComp not working

I was unfortunate enough to buy a Tata Sky Plus in end May. In the first week of jun it started giving trouble. Despite several telephone calls, the call center kept giving excuses and then finally sent an engineer who personsll y confirmed that the digicomp was faulty and needed to be replaced. When I rang the call center they had no idea of the complaint and said it must be my fault. Finally after several calls they acknowledged the complaint and gave me a complaint No on 12th Jun. But even today on the 21st of Jun nothing has happened. They are not accepting that they return my previous Tata Sky digicomp and take back the faulty digicomp and refund Rs 5999/- that I paid for the tata sky plus. please listen to my advice. Please please do not buy the Tata sky plus. The product and their after sales service is poor. did not expect this of a Tata company

TATA SKY+ — Faulty Digicomp not replaced yet

To whom so ever it may concernred.

I have purchased the Tata sky+ on 20th of Oct 2009and after that it get installed on 29thOct and after Fourdays it Digicomp set stop working (It become faulty) after calling Customer they said box needs to be replaced that will around 4 days but no body entertained after that and again various complains they saend the engineer and he installed the tata skt instedof tatasky+ andhe told they will repalce the same with tatasky+.however till date we have chased on daily basis around four timers an day and every time they said today engineer will come and install the required.I have spent around 2000 bugs in calling to tatasky+ .Moreever they are denying to refund the money, which is very unethical on their part as per their term & conditions they should return the maney with compensation.
I would say they have the worse service in the world.
I want to sue the tatasky + for the refund and compensation of 50000 for the mental troma.

I hope consumer court will take the necessary action on the same.

Thanks
Pallavi Garg

Hi Ms.PALLAVI GARG,
The sale of Tata Sky+ was intense during the offer period. Working of the STB is rarely hampered. There has been complete miscommunication as you had received a Tata Sky STB instead of a Tata Sky+ STB, sometimes this is caused due to swopped reference nos. The problem can be fixed as many of my friends purachased a Tata Sky+ STB during the offer period and there were slight delay in delivery but once they received their STB they have good reviews on its featues especially its main function recording. I understand the experience you have been facing might not have been good but it was just some error that must have caused this issue. The customer service is very helpful and will arrive at a desired resolution.

TataSky — NEW HD PLUS DIGICOMP NOT WORKING

I had paid Rs.3999/- to TATA Sky for HD Plus upgrade on Oct 29,2011 , vide SR 1-[protected] .My Subscriber ID is [protected]. The HD plus Box was delivered on Oct 30,2011 and upon installing the picture quality was poor as the picture was shaking. The company person said he will send the Engr and went away. I called helpline on Oct 31,2011 and came to know that the SR 1-[protected] call has been closed . I was shocked to learn that the reputed company like TATA will close a Call despite defective installation .

The helpline person allotted new SR 1-[protected] , and promised to have the matter resolved . One person came on Oct 31, and checked antena in terrace and said the HD Plus Box is defective and needs to be replaced. He said he will bring new box. Thereafter no response from company , no one came on Nov 1, and Nov 2 and still the defective Box is not replaced. I called up Engr and asked him and he said they do not have stock of HD PLus and has to come from Mumbai. This is because the sales installation call is closed and service call registered to cheat customers. The fact is the new product is not successfully installed causing harassment to us.

I spoke to so many persons in Help desks , so many supervisors like Mahendra, Tabasum, Sandeep , Shashi , but no one from Help desk is able to help us. The company does not have customer Grievience addressing cell. They have 24/7 Helpline but they are unable to resolve the problem. On Nov 1, 2011 was informed by Llyod that Engr will come by 6pm of Nov 1, 2011 , but no one has come.

Despite several calls , the assurance by Help desk is false as no one is attending to the complaint.

The company is collected 100 % advance and delivered defective box and is harassing us and making us call their help desk and not solving our problem.

I need the refund with interest and damages for mental torture, harassment , anxiety and trouble faced by us due to deficient service provided by the TATA Sky.

Thanking you
Shankaran
A-203,GAGAN VIHAR APPTS
IDEAL HOMES TOWNSHIP
RAJARAJESWARI NAGAR
BANGALORE -560098
M-[protected]

You can address your complaint to tata sky’s official handle @tatasky. They will get in touch with you and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue.