| Address: | Sikanderpur Gurgaon | | Website: | www.se.com/in/en/work/campaign/innovation/overview.jsp?gclid=CjwKCAjwi8iXBhBeEiwAKbUofVKkPKaIj20i3i9tDhn_GzvOBMgqIRpsgpUywv82pLVRUT3Vpth-VRoCgFcQAvD_BwE&gclsrc=aw.ds#xtor=SEC-279-GOO-[SE_Exact |
I had purchased Schneider Electric products from Elmech Techno Services on 15th Jan22 for the entire house
Since day one I have been facing issues with the fan regulators. Based on the complaint raised at the Schneider Electric customer care, 2-3 regulators have already been replaced.
On 6th Aug22 early morning at about 4:30am I was trying to reduce the speed of the fan/turn of the fan using the regulator for one of the bathroom's but it was not working & was free in movement. Within minutes I could see smoke coming out of the plate on which regulator was installed & when I tried to turn the regulator off, it was very hot. To control this situation & without any delays I put down the MCB, but the fan was still on as it was on power back. So I also had to shut down the power back up system so that the fan could turn off.
This is a very serious issue & don't expect a company like Schneider to produce such inferior quality products. It seems the quality of model of the regulator provided is not up-to the required quality standards.
I spoke to Akanksha at Schneider explaining her the situation but she has taken this complaint quite lightly. Till date nobody has visited the place to investigate the issue. Instead I just received a call for the fan regulator replacement.
Would require a swift & appropriate action from Schneider to get this issue resolved on priority basis, as it may lead to more hazardous situations in the future.
Kind regards
Sumeet Sehgal Was this information helpful? | 
Post your Comment