Senator International 23A/5, Tilak Nagar, New Delhi 110018 India — Refund not given

Address:

New Delhi, Delhi

The company had sell a package of holiday voucher with some article, a watch, a bag, a shoe, wallet and a belt; in rs.6999 on phone and their executive confirmed that all teleshopping item are refundable if customer not satisfied with product.On 2nd April-2014 i got their product and product was of very bad quality. On 3rd April-14 I returned their product and made a written request to refund my money.On 15-04-14, i got their reply by Charru sharma, Manager;that they will refund my money within 10days of getting my bank details. I sent the details 0n 15-04-14 itself but till now I didnot get my refund.I made atleast 10 efforts in written and many more verbally but No effects on them. Now today when i called them, they say if you want we can refund 50% of your money. I request when I have not used their product and returned within their policy norms.You are requested, pl. look into the matter and do the needful. Detail communication with them as below; Reminder!!! After this I have no choice to Lodge an FIR and consumer forum. with Best Regards Lalitmohan From: Lalit Mohan/PRODUCTION/Noida-2/subroslimited To: [protected]@wshop.co.in Date: 10/29/2014 11:11 AM Subject: Re: Service Request no: 285 Dear Charu, Reminder!!! with Best Regards Lalitmohan From: Lalit Mohan/PRODUCTION/Noida-2/subroslimited To: [protected]@wshop.co.in Date: 09/22/2014 03:21 PM Subject: Re: Service Request no: 285 Dear Charu, its very unethical that you give commitment and just donot bother the keep it. After three month we had a chat on 2nd Sep-14 and you again promised to return the money within one week but its again 20 days gone and as usual there are problem going in your system and your company is not able to refund the money. can I get the contact no. of your MD, just want to ask him, why he making fool of peoples when he is not able to return just a Rs. 6900 in four months. Just a fake..."The Senator international", making money by cheating customers will not go long. with Best Regards Lalitmohan From: Lalit Mohan/PRODUCTION/Noida-2/subroslimited To: <[protected]@wshop.co.in> Date: 09/02/2014 12:33 PM Subject: Re: Service Request no: 285 Dear Charu, Pl. find the detail as below; A/c No: [protected] Bank Name: ICICI BANK Name on account: LALITMOHAN City: NOIDA Branch Location: Sector-110 IFSC Code: ICIC0000815 Thanks for response. with Best Regards Lalitmohan From: <[protected]@wshop.co.in> To: "Lalit Mohan" <lalit.[protected]@subros.com> Date: 09/02/2014 12:22 PM Subject: Re: Service Request no: 285 Dear Mr. Lalit, Greetings from Wshop! As per telephonic conversation, your request for refund an amount of Rs 6999 wiil be process around 15 or 16 september. Please share the below accounts details A/c No: Bank Name Name on account: City: Branch Location: IFSC Code: Please let us know incase of any further query or clarification. Best Regards Charu Arora [protected] ----- Original Message ----- From: "Lalit Mohan" <lalit.[protected]@subros.com> To: <[protected]@wshop.co.in> Sent: Tuesday, September 02, 2014 11:22 AM Subject: Re: Service Request no: 285 > Dear Charu, > > Reminder 5, Your company is not responding at all on refund of my money as > committed.Its already 5 month gone. Its showing the intention of Senator > clearly that you donot want to refund and making a fool of customer. > > Pl. provide the contact no. and mail id of your MD. > > with Best Regards > > Lalitmohan > > > > |[protected]> > | From: | > |[protected]> > > >[protected][protected][protected][protected][protected][protected][protected...⇄ > |<[protected]@wshop.co.in> > | > > >[protected][protected][protected][protected][protected][protected][protected...⇄ > |[protected]> > | To: | > |[protected]> > > >[protected][protected][protected][protected][protected][protected][protected...⇄ > |"Lalit Mohan" <lalit.[protected]@subros.com> > | > > >[protected][protected][protected][protected][protected][protected][protected...⇄ > |[protected]> > | Date: | > |[protected]> > > >[protected][protected][protected][protected][protected][protected][protected...⇄ > |07/05/2014 02:53 PM > | > > >[protected][protected][protected][protected][protected][protected][protected...⇄ > |[protected]> > | Subject: | > |[protected]> > > >[protected][protected][protected][protected][protected][protected][protected...⇄ > |Re: Service Request no: 285 > | > > >[protected][protected][protected][protected][protected][protected][protected...⇄ > > > > > > Dear Mr. Mohan, > > Greeting from Wshop! > > As discussed earlier, there was some problem with the backened. That is > only > the reason the refund process got delayed. It will take around some more > days. > > Once it will process, will let you know the status. > > Please let us know in case of any further query or clarification. > > Best Regards > Charu Arora >[protected] > > ----- Original Message ----- > From: "Lalit Mohan" <lalit.[protected]@subros.com> > To: <[protected]@wshop.co.in> > Sent: Thursday, July 03, 2014 5:00 PM > Subject: Re: Service Request no: 285 > > >> Dear Charu, >> >> Gentle reminder -4, pl. update the refund status, its already 3 months >> crossed. >> >> with Best Regards >> >> Lalitmohan >> >> >> >> |[protected]> >> | From: | >> |[protected]> >> >> >>[protected][protected][protected][protected][protected][protected][prote...⇄ > >> |<[protected]@wshop.co.in> >> | >> >> >>[protected][protected][protected][protected][protected][protected][prote...⇄ > >> |[protected]> >> | To: | >> |[protected]> >> >> >>[protected][protected][protected][protected][protected][protected][prote...⇄ > >> |"Lalit Mohan" <lalit.[protected]@subros.com> >> | >> >> >>[protected][protected][protected][protected][protected][protected][prote...⇄ > >> |[protected]> >> | Date: | >> |[protected]> >> >> >>[protected][protected][protected][protected][protected][protected][prote...⇄ > >> |06/14/2014 05:11 PM >> | >> >> >>[protected][protected][protected][protected][protected][protected][prote...⇄ > >> |[protected]> >> | Subject: | >> |[protected]> >> >> >>[protected][protected][protected][protected][protected][protected][prote...⇄ > >> |Re: Service Request no: 285 >> | >> >> >>[protected][protected][protected][protected][protected][protected][prote...⇄ > >> >> >> >> >> >> Dear Mr. Lalit, >> >> Greetings from Wshop! >> >> We apologies for the delay. >> >> As discussed earlier, we have forwarded your A/C details to the concern >> department. >> >> It will take sometime. >> >> Once it will process, will let you know accordingly. >> >> Incase of any further query or clarification, you are free to call on >> below >> >> mentioned customer care number.. >> >> Assuring you best of our service always. >> >> Best Regards >> Mrs Charu Arora >> Manager Service >>[protected] >> >> ----- Original Message ----- >> From: "Lalit Mohan" <lalit.[protected]@subros.com> >> To: <[protected]@wshop.co.in> >> Sent: Tuesday, June 10, 2014 5:46 PM >> Subject: Re: Service Request no: 285 >> >> >>> Dear Charu, >>> Goodevening, >>> As per your written commitment, my refund was supposed to get with in >>> 10days from 15-04-14 but I did not happen.Then you committed by May end >>> and >>> its already half of June-14 is gone and there is no response from your >>> side.I am going to file a complaint in consumer forum and a FIR as well. >>> >>> from with Best Regards >>> >>> Lalitmohan >>> >>> >>> >>> |[protected]> >>> | From: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |Lalit Mohan/PRODUCTION/Noida-2/subroslimited >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | To: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]@wshop.co.in >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | Date: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |05/26/2014 01:00 PM >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | Subject: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |Re: Service Request no: 285 >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> >>> >>> >>> >>> Dear Charu, >>> >>> Good noon, >>> >>> As committed by you, my refund was supposed to get till now, but i > didnot >>> get the amount back even no confirmation from your side during the >> period. >>> >>> Pl. confirm, is Senator going to refund the amount or not. as 6999 rs. >> is >>> not a such big amount for that a company required two months time. >>> >>> >>> >>> with Best Regards >>> >>> Lalitmohan >>> >>> >>> >>> >>> |[protected]> >>> | From: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |Lalit Mohan/PRODUCTION/Noida-2/subroslimited >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | To: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |<[protected]@wshop.co.in> >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | Date: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |05/07/2014 11:53 AM >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | Subject: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |Re: Service Request no: 285 >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> >>> >>> >>> >>> Dear Charu ji, >>> Greetings, >>> As discussed on phone also, its already 23 days gone but till now, i > did >>> not get the refund, pl. confirm by when I am going to get it. >>> >>> Thanks with Best Regards >>> >>> Lalitmohan >>> >>> >>> >>> >>> |[protected]> >>> | From: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |<[protected]@wshop.co.in> >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | To: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |<lalit.[protected]@subros.com> >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | Date: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |04/15/2014 01:18 PM >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |[protected]> >>> | Subject: | >>> |[protected]> >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> |Service Request no: 285 >>> | >>> >>> >>>[protected][protected][protected][protected][protected][protected][p...⇄ > >> >>> >>> >>> >>> >>> >>> Dear Mr. Mohan, >>> >>> Greetings from Wshop! >>> >>> This is in reference to your query regarding refund of the transaction >> you >>> made on 3rd Apr, 2014 towards Senator International for Rs. 6999/- >>> >>> Request you to please share the below bank details. >>> >>> A/c Number: >>> Branch Location: >>> City: >>> Name on A/c: >>> ISFC Code: >>> >>> Once we will in receipt of the above details, will transfer the amount >>> within 10 working days. >>> >>> Incase of any query or clarification, you are free to call on below >>> mentioned customer care number. >>> >>> Assuring you best of our service always. >>> >>> Best Regards >>> Charu Arora >>> Manager Service. >>>[protected] Extn No: 701) >>> [protected] >>> >>> >>> >>> >>> >>> **************************************************************** >>> * >>> ************ >>> DISCLAIMER: - >>> >>> The information in this email is confidential and may be >>> legally >>> privileged. It is intended solely for the addressee. >>> Access to this email by anyone else is unauthorized. If you are >>> not intended recipient, any disclosure, copying, distribution >>> or >>> any action taken or omitted to be taken in reliance on it, is >>> prohibited and may be unlawful. >>> This e-mail may contain viruses or other malicious code. Subros >>> has taken reasonable precautions to minimize this risk, but is >>> not liable for any damage you may sustain as a result of this e- >>> mail. You should carry out your own virus checks and/or other >>> precautions/controls before opening the e-mail or attachment. >>> Subros reserves the right >>> to monitor and review the content of all messages sent to or >>> from this e-mail address. Messages sent to or from this e-mail >>> address may be stored on the Subros e-mail system. The opinion >>> expressed in this mail is that of the sender and does not >>> necessarily reflect that of the Subros Ltd. >>> >>> **************************************************************** >>> * >>> ************ >>> >>> >>> ----- >>> No virus found in this message. >>> Checked by AVG - www.avg.com >>> Version: 2013.0.3480 / Virus Database: 3955/7653 - Release Date: > 06/10/14 >>> >> >> >> >> >> >> >> **************************************************************** >> * >> ************ >> DISCLAIMER: - >> >> The information in this email is confidential and may be >> legally >> privileged. It is intended solely for the addressee. >> Access to this email by anyone else is unauthorized. If you are >> not intended recipient, any disclosure, copying, distribution >> or >> any action taken or omitted to be taken in reliance on it, is >> prohibited and may be unlawful. >> This e-mail may contain viruses or other malicious code. Subros >> has taken reasonable precautions to minimize this risk, but is >> not liable for any damage you may sustain as a result of this e- >> mail. You should carry out your own virus checks and/or other >> precautions/controls before opening the e-mail or attachment. >> Subros reserves the right >> to monitor and review the content of all messages sent to or >> from this e-mail address. Messages sent to or from this e-mail >> address may be stored on the Subros e-mail system. The opinion >> expressed in this mail is that of the sender and does not >> necessarily reflect that of the Subros Ltd. >> >> **************************************************************** >> * >> ************ >> >> >> ----- >> No virus found in this message. >> Checked by AVG - www.avg.com >> Version: 2013.0.3485 / Virus Database: 3955/7787 - Release Date: 07/03/14 >> > > > > > > > **************************************************************** > * > ************ > DISCLAIMER: - > > The information in this email is confidential and may be > legally > privileged. It is intended solely for the addressee. > Access to this email by anyone else is unauthorized. If you are > not intended recipient, any disclosure, copying, distribution > or > any action taken or omitted to be taken in reliance on it, is > prohibited and may be unlawful. > This e-mail may contain viruses or other malicious code. Subros > has taken reasonable precautions to minimize this risk, but is > not liable for any damage you may sustain as a result of this e- > mail. You should carry out your own virus checks and/or other > precautions/controls before opening the e-mail or attachment. > Subros reserves the right > to monitor and review the content of all messages sent to or > from this e-mail address. Messages sent to or from this e-mail > address may be stored on the Subros e-mail system. The opinion > expressed in this mail is that of the sender and does not > necessarily reflect that of the Subros Ltd. > > **************************************************************** > * > ************ > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2013.0.3485 / Virus Database: 4015/8140 - Release Date: 09/02/14 >