[Resolved]  Shama Sardar Travels, Chennai — very poor service ill treating customers, very frustrating travel experience

Address:

Chennai, Tamil Nadu

sir,
My self, my husband with our 3 yr old little son planned for a visit to trichy from Chennai on 30.10.2013 night through road service and I booked in tickets through online through Red bus.com.
since we live in kelambbakam, we didn't have any nearest boarding point on any reasonable timing i.e before 10.30P.M or so hence I chose the boarding point as koyembedu since we can reach there with a straight bus.
I booked a non AC sleeper for two.
we were all the travelled to koyembedu some one called from the travels and said bus will not come to koyembedu u come to guindy 9.30P.M
I was so shocked and claimed how could I travel again from koyembedu to guindy with my son and luggages with us.they were so lethargic saying i[censored] want to take up the bus you come guindy orelse u do what ever u want.
I was frustrated and said better you refund my ticket amount.
they were still sarcastic and said you go to the main office and get your refund i[censored] can.
we went to the main office and asked about the travel, they in the office said the particular bus will come to koyembedu to pick us.
we were waiting for 45 mins there in the koyembedu office and after that they said the bus will not come to koyembedu and u go to guindy to catch the bus.10.25P.M
we really got tensed up and claimed how can we reach guindy in 15 mins since the departure time was 10.55
I started shouting saying will lodge a complaint against them for treating us so badly and to mention the language used by one the staff against me was really terrible without any respect, one the staff came in and said we will send u though another bus which goes to kodaikanal via trichy.we were literally made run to catch that bus which was not in the place where the actual boarding had to be done.it was around 1 k.m from the place.
we felt terrible carryiny all luguages and my little son for a long distance.
again one of their staff made us to get in running auto in the traffic to board us the bus.
atlast making a fiery travel in the auto they made us sit ina bus near sangeeta Hotel.in mean time don't know, many of them called seperatly from the travel officesaying the bus is waiting for you in guindy if you are nt coming we will not refund the money back without knowing we got organised in someother bus by the same travels people.
we were releved that alleast we got our travel.
we were all set, it was already around 11.15 my son was so tired by running here and there to catch the bus.poor boy he started sleeping.again after 45 mins around 12 P.M they stopped the bus we were travelling and said how can u travel in the bus in which u have not booked saying you need travel in another bus.
we felt...ho not again, they made us to get down the bus with all luggages with my sleepy son and asked us to get in another bus.
my son was made sick all because of this and we were treated as if we are travelling for free.
nonsence we booked the tickets priorly around 10 days before to avoid last minute tensions.
instead these travels people made us tense and frustrated by the way of worst service and poor language