Sharekhan — Regarding Account closed

My brother Jerry Dsilva had opened account of sharekhan but because of his NRI account. Sharekhan person told to open new account with his wife name.. After opening new account it was promise by the share Khan person that all the balance would be transfer from one account to another but it wasn't transfer there was around 5000 amount and 100 shares of Wipro brought @ 270 or something .. When we tried [protected]@ Manish sharekhan person who opened my bro account he said to call sharekhan customer service I tried contacting but no response I email them but yet they say no account found .. we still receive the Wipro papers at home but yet sharekhan isnt helping us with account recovery my new account (Calista80) and old (Jerry1975) ..