[Resolved]  Shop CJ Network — free gift not delivered

Address:	Mohali, Punjab, 140603
Website:	www.shopcj.com

I have placed order of dinner set from shop cj, with order no [protected] on 25th september 2017 with which i owed one surprise gift from the displayed for products (I. E, samsung refrigerator, samsung tv, non stick cookware set and microwave safe containers set). I have received the above product i. E dinner set on 30th september but didn't receive the free gift nor any call from shop cj side. I have called their customer care and they said that they will disclose the surprise gift in 48 hours after the main product delivery. But even after 48 hours i didn't receive any call. Again on 5th october i filed one complaint against missing of my free gift product. After so much wait they have reverted me on 9th october and i have a word with miss haital shah (The name told by her) and she told me that they have tried contacting me regarding free gift and as i have not picked their call so they have assumed that i dint want any free gift and hence rejected my gift. And now they are having shortage of those gifts in their stock hence instead of gift i can take a shopping voucher of rs500. They people have conned me regarding my gift. I want my product whatever i was supposed to have according to that deal. As if according to them they were not able to contact me they should have dropped me message that "we are unable to contact you hence cancelling your free gift." instead of this i was the one who have always contacted them regarding my missing free gift. Please acknowledge this issue of fraud.