[Resolved] Shop CJ Network — Lava v1 | |||||
Dear Sir, I am a customer of your phone model V1 Smartphone speaking from PURI, Orissa for getting justice regarding service of the phone . That I had purchased the phone on 28.02.2016 from ShopCJ (online marking company) . I may mention here that I was an avid fan of SAMSUNG MOBILE and had purchased many phones of that brand from the various store . Although my intention was to buy Samsung mobile, I changed my mind by viewing the new model and though Lava is an Indian company, our emotions are there. lets make a trial, I eventually bought the phone . It was meant to be gifted to one of my fastidious relatives . That the phone showed defect on same day when I receive the phone as its Applications are showing defect, cant be downloaded in that phone. A new phone giving such defect within from first day my buying had to force me to repent my decision of shifting to LAVA . Willy-nilly I handed over the phone to your service centre, Puri and got service request form on that date . That i requested for a DO as the product gave defect from first day, but to no avail . All were seemingly busy and not in a responsive mood . They handed over to me the SR after procrastinating for around 5/7 times everyday and making me telecommunication with LAVA service and ShopCJ in every hour. That since then the rest seems a historic fight with the service centre seller to get a new phone as DO. They told me to have patience. Needless to say that till date, I am yet to get the phone .Now that phone is in your service centre of Bhubaneswar. Is this the service expected from a phone manufacturer to a customer at this era of competition when each day a new manufacturer coming to the scene ? Should I call myself a proud owner of a Lava mobile or talk to my friends that I actually hold phone of a National company whose service is up to the International standard ? I request you to make immediate intervention and provide me a solution and justify my intention of switching from Samsung to Lava . I enclose to this mail the scanned copy of purchase bill and service request sheet to corroborate my talkings in the aforesaid lines. Thanking you Yours faithfully, (JAYANTA KUMAR RATH) PURI-752002 MOB-[protected] [protected] Was this information helpful? | |||||
Complaint marked as Resolved
SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Mar 11, 2016 SHOP CJ Network Customer Care's response Hi Jayanta,
As updated by our CS Rep we will exchange the product, kindly wait for the same.
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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