Shop CJ Network — Money not refunded for product not delivered

Had purchased lloyd air conditioner of 1 ton capacity on internet. The product was deliverable at khurja with pincode 203131. Payment of rs. 22190/- was taken immediately by net banking at time of booking on 05/06/16. After about weeks time, on inquiry with the dealer, it was known that product could not be delivered to given address; as their courier service not available (Though it was deliverable at time of booking). On asking for refund of money, i was directed to go to site for cancellation. Same was cancelled on 16/06/16 by me by talking to customer care no. They told me that you will get call from them within 48 hours. No call received even after 5 days. So again called to them, but got same reply that we will call you within 48 hours. Since than i have called 2 more times after waiting for 24 hours, but no reply.
My phone no. Is [protected] / [protected]