[Resolved] Shop CJ Network — Product not received as per timeline | |||||
Hi I had ordered oven from your shopping site in diwali and i was having an offer of some gifts item along with oven. But till date i had not received 20 pics container box and food recipe book. This items were committed along with oven. I had taken follow up with your customer executive several time. But i think now its just waste of my time. I don't understand why you guys had kept such customer care service if the customers are not made satisfied at least with satisfying positive revert. False commitments was received from your customer care agents (Krishna & tripati), about dispatching those gift items on my address and when i asked to transfer my call to higher management they were not able to transfer and was giving non sense reasons about office timings & floor supervisor is not available on the floor, your product will receive you 5 business days & all. Please do take an appropriate actions & share your action plane on the same. As i am now fed up with the kind of service your guys provide. Let me know your action plans on this. You are free to give me a call on my below mentioned number or you can revert me on this mail as well. I am notify national consumer forum such your pathetic & irritated service. Also i request you please cc on your higher authority as well. Immediate action will highly appreciated. My order number is :- [protected] Regards, Sandeep kale Was this information helpful? | |||||
Jan 22, 2017 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Dec 09, 2016 SHOP CJ Network Customer Care's response Hi Sandeep, As checked in the system, free gift has been delivered to you. We regret for the delay. Thanks! Regards, ShopCJ India | |||||
Add a Comment | |||||
63%
Complaints
2029
Pending
347
Resolved
1185
+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
View all SHOP CJ Network contact information
Post your Comment