[Resolved]  Shop Cj.com — Regarding non refund of returned product bearing order no. [protected] i.e. Intex cloud mobile model - n-12

Address:	Mumbai City, Maharashtra, 110017
Website:	www.shopcj.com

Sir, I purchased above said ordered item on 27/07/2015 vide invoice number[protected] dated 29/07/2015 vide order no. [protected] and Docket number[protected]. The order was placed by seeing online show at Tatasky on 27/07/15. They declared free selfi stick and protecter of mobile in there show. but when on 29/07/2015 they delivered the item the freebee were missing. i paid cash on delivery Rs. 6499/- (actual cost of product was 6999/- they adjusted Rs. 500/- in this product because one year back i purchased 3 Tabs from them and one of tab was missing with its free bee which they had declaired were worth rs. 3000/-. For this I made several calls and reminders and spend more than re. 2500/- upon phone calls also, so at the end they adjusted res. 500/- against that issue and agree to deliver my new product @ 6499/-)

But this time again i did not find free bee with the purchase . upon my complaint they agree to replace with other set. As such they replaced their product on 29-30/07/2015 at my office address. when i went home I opened the packet and checked the mobile was not accepteing the sim, after wards it took a few entries only visible where are on sim there were more than 500 contacts ans it was showing less than 50 only. I tried to pair it with other device to transfer my data but failed. Within 15 minutes it was so hot and radio active rays were so active that my fingers started trembling. I immediately informed shopcj customercare and also told that this is very harmful set for health also and i am unable to keep you talk for a long period because it is very hot. Bettery may be blast. I immediately packed it in its packing and requested for immediate reverse pick up AND FOR REFUND OF THIS PRODUCT. THEY ACCEPTED AND ASSURED TO COLLECT BACK SOON. BUT THEY DID NOT CAME INSPITE OF MY VARIOUS PHONE CALLS AND MAIL MESSges. ultimately they send their messenger and collected the set from me on 17th-18th August 2015. I also handed over him all its packing and free bee etc. he demanded for original invoice and i also gave it to him After this I requested for immediate refund. Which they acknowledged vide mail msg on 19th August. I again send reminder and they again cleared vide mail that my refund is under process and it will be get by me within 7 to 10 days.

But since today I had made 100s calls and more than 30 reminders but not received my refund so far.
One day there was heavy rain while going to home from office and due tyo rainy water the papers kept in my purse were almost spoiled. One slip(related to pick up of above said product)was also in these spoiled things, I thought NOW IT HAS NO USE BECAUSE THE ACKNOWLEDGEMENT OF REFUND RELATED MAILE HAD ALREADY GOT, AND MORE OVER WHILE SPEAKING TO CUSTOMERCARE DAILY THEY ADMITS THAT THEY HAD RECEIVED MY PRODUCT AND WERE APOLOGISING FOR DELAY OF REFUND. SO THAT ROTTEN PAPER I THROW AWAY WITH OTHER SPOILED PAPERS.

ONE DAY WHILE COMPLAINING AND REMINDING ABOUT MY REFUND I TOLD TO THERE COMPLAINT ATTENDING PERSON THAT YOU PEOPLE HAVE TAKEN MORE THAN THREE MONTHS TO MAKW REFUND AND NOW I HAVE NO RECORD OF MY RETURN ALSO BECAUSE I HAD HANDED OVER EACH AND EVERY THING WITH COMPLETE PACKING TO UR COURIER PERSON.

THEY COUGHT MY POINT AND NOW AGAIN AND AGAIN REPEATING ONLY ONE LINE '' PRODUCE YOUR PICKUP SLIP TO GET REFUND''

THIS IS TOTALLY A HARASSMENT. BECAUSE THE TORN SLIP WAS THROWN AWAY AFTER TWO AND HALF MONTH PASSED FROM PICKUP ?????

AND SINCE 19THAUGUST THEY ARE ACCEPTING THAT THEY HAD GOT BACK THEIR PRODUCT.
THEY HAD TRIED TO TEMPERED MY RECORD IN my zone OF THERE SITE. BECAUSE THERE RETURNED WAS SHOWING FOR MORE THAN 2.5 MONTHS AND NOW THAT CORNER DELIVERED SHOWS.
THIS IS A BIG CRIME ALSO.

sir kindly help me by providing your help to take refund .
I also told them that i have some calls recorded which describes that you people have received back your product and processing my payment.