Shop Clues — Product not traceable and not refunding my money

Address:

Chennai, Tamil Nadu

Hi Sir, I placed on order with order number 50024949 on 8th of May. Whenver i call they tell me that the product is not traceable and we cannot cancel the order. Each time i call they tell me 48 hours but they never get back and they never give me a status. I need my money back and they are not even placing a refund. They tell me tat they are contacting the courier service but they are not getiing any update, how can the courier service not provide an update for nearly 2 weeks now. Shopclues promised to deliver on 16th of May and till today 21st may it is not delivered and they do not know where the product is.. I need help sir as this is very bad and worst customer service. i need my money back becasue i need to refund to my Bank account. Citibank was really superb in helping me out with this. they have given me a credit but i need to refund them. And shopclues is playing with customers. my mobile number is [protected]