ShopClues — APPROVED REFUND : ORDER NO 38307869 : SAMSUNG FULL HD TV

kumar_g

from Tral, Jammu and Kashmir

Address:

Patna, Bihar

Respected sir, 1. I have ordered online a Samsung 40H5100 40 Inches Full HD Slim LED Television from Shopclues, Gurgaon, India on 16 Feb 15(09:49PM) vide ORDER no[protected]. 2. The Samsung 40H5100 40 Inches Full HD Slim LED Television was delivered to me on 28 Feb 15. 3. There is manufacture defect that 10-12 horizontal lines coming on the screen of the said TV. 4. Hence, I raised the complain regarding the same. 5. ShopClues raised a Return ID 1340378 on 13 May 15. 6. The Pick Boy named ---Mr RANJEET KUMAR, Emp code -11980 of Ecom Express collected vide reverse pick up sheet no[protected] on 17 May 15 with undertaking that “TV IS IN RUNNING CONDITION AND PACKED IN UNDAMAGED CONDITION”. 7. The Samsung LED TV was sent to ShopClues vide Air way Bill no[protected] on 19 May 15, which was received by them on 26 May 15. 8. As per Policy of ShopClues, after 2 working days of receiving the product, they give intimation for refund or replacement. 9. It clearly means as per policy of ShopClues, lastest by 30 May 15, they must issue me Refund order. 10. After so many calls and mail, they neither issue refund order nor giving any resolution till Date. During a long conversation with Miss Ratana Dutta, Monica, Rahul and Ravi of ShopClues, the disposal of the product was pending with Samsung Merchant. 11. However, when I talked with Mr Vinay ([protected]), Samsung Merchant, come to know that the product received by his office in damaged condition and he has cleared that the Refund may be issued to the Customer (i.e. me). They are blaming each other ShopClues VS Sansumg merchant (3dgeneration) VS Ecom Express. But I am the main looser. 12. Hence, case make taken with ShopClues and help me to get me refund with full interest and compensation against the mental and physical harassment. Regards KUMAR GAURAV [protected]

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Comments

pmvali

from Hyderabad, Telangana

My God! What an ordeal faced by this gentleman. The online stores like Shopclues allow their merchants sell damaged, factory rejected items etc. at very attractive prices. Many times the damage or defect can not be noticeable to an ordinary customer. It will be always pinching for these merchants and online stores to debit their accounts with refund orders.

In India, the consumer movement is still in infant stage and Indian Laws are not so stringent as to discipline these market places.

I will quote one of my experiences with Amazon.in. I placed an order for a Philips Pop up toaster priced at that time at Rs.1, 844/- and the item was dispatched and was on the way.The very next day I noticed that the price revised to Rs.1, 649/-. When I contacted customer help centre for help. the person who answered my call told me that he cancel the order and book afresh. I approved this, the executive, cancelled the order then and there and informed me the money would be credited to my credit card account within 4 days and it is up to me book a toaster or not. To my surprise the refund amount was credited on the same day. I purchased 2 items of same model Philips Pop up Bread Toaster. I am of the opinion that Amazon.in ranks first, Flipkart ranks second and Snapdeal ranks 3rd in a situation like this.

Snap deal announces a lot discount on kitchen items say 30% and 40%. I ordered a Milton Stainless Steel Thermos Flask at 30% discount. The item supplied to me was dented at the bottom. The Customer Care Centre, when contacted, asked me to send photographs of the said item for further processing my request. Subsequent to this, a return pick up was arranged and a replacement is sent to me. Surprisingly this one is having dents at the bottom but less in number.

Flipkart also arranges reverse pick up and replaces the defective item.

An important feature of Amazon.in noticed by recently is this. You can have a live chat with the help centre of Amazon.in regarding a product or on anything related to their service. The entire chat will automatically goes to your email and form a record for future. This is how one can gain the trust and goodwill of a customer.

Items sold in Flipkart are priced more compared to Amazon.in.There will not be any issues with these two online giants.