ShopClues.com — Amount not refund on defective product

Address:

591311

Hello sir/medan,
My name is Bhavesh Patel from Kudachi Belagavi, Karnataka.
I'll order deodorant form shopclues.com on 24/1/17 (Hi! Your payment for ShopClues Order[protected] for Combo of 2 Axe + 2 Ogavaa Deodorants For.. Is successfully done. Your order will be delivered by Sat 11 Feb.) And I received on 8 Feb when I open the courier I will see all those are damage and 3 doe is 20 to 30% is empty(used) 1 is fully empty then I will contact many time to seller but hi not received my call(seller contact no [protected]) then I will decided to claim amount refund from Shopclues and I will fill to refund request. I receive mail from ShopClues my amount refund on 17 February but still we have not received refund amount (ShopClues refund ID[protected]
Next day I will call to ShopClues customer care and say to check my refund status they will check and tell me your refund amount is already refunded on 7th February how can they refund my refund amount on 7th February because I will get the courier at 8 February and I will refund request register on 8 February.
I will attach all my Airtel money wallet statement, Defective products and I'll get mail from shopclues for refund request...

Please help me and refund my amount as soon as possible.
My contact number [protected]
Thank you