[Resolved]  ShopClues.com — Fraud with online buyers

Address:

Ghaziabad, Uttar Pradesh

This complaint is regarding my online purchase on shopclues for order number#29435027. I have ordered Samsung galaxy core 2 mobile phone on shopclues on 11th December 2014 under 'Great Indian shopping festival scheme' and got a discount of 50% on this mobile phone. I did a successful online payment of Rupees 4074 using SBI net banking. After 2 days of my purchase I got an email from Shopclues that there is slight procurement delay of this product from the merchant and you may need to wait for more days. I was fine with that so today (16th December 2014) morning I called in their customer care and requested them to deliver it when the product is available. Few hours later, Shopclues changed the status of the order as 'cancellation initiated'. This is very unfair of shopclues and they are cheating the consumers by ill trade practices. even in past they have done similar frauds, they woo customers by displaying the discounts and keep the payment for multiple days with them. Later they initiate the cancellation on their own and refund the amount after long wait. I do not want this order to be cancelled by Shopclues. I want Samsung Core 2 mobile phone to be delivered to me as soon as possible, I have already have made the payment so I want my product to be delivered by them. Failing on which I will fight a legal battle with them by filing the case in consumer forum and ask for the appropriate compensation against the problems I have faced and the fraud they are doing with me. Thanks and Regards Lalit Singh (+91-[protected])