ShopClues.com — Got a different mobile than what was ordered.

Address:	Vadodara, Gujarat, 390016
Website:	shopclues.com

I am Writing this complaint as Shopclues delivered me a different model of Mobile phone than what was ordered.

Order ID : 98076899
Product ordered : Refurbished OnePlus 3 with 6 months warranty.
Price : Rs. 23499
Order Date : 31/August/2016
Delivery Date : 5/September/2016

I researched each and every e-commerce website and found Shopclues is giving me the product at the least pricing. I ordered the phone and when I opened the box, it was a OnePlus 2 unboxed phone without any invoice. They cheated me and I got why the prices were low on this website compared to others.

I filled a Return request on the same day. After 3-4 days they emailed me asking for the pictures of the device and the box. I sent them the pictures and the reply was :

Dear Shivang,

Greetings from ShopClues.com

This is with reference to your order no. 98076899 placed with us for "OnePlus 3 64GB".

Based on your concern, as informed you earlier as well that we express our inability to accept your request as you have shared the images of the wrong product with us. We have delivered you the product with IMEI number [protected]. However, you have shared images of product with different IMEI number.

We appreciate the patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.

For further assistance, kindly refer to http://www.shopclues.com/return-policy.html

Best Regards,
Akshat Saharan
Customer Support Team
ShopClues.com
S::S

I tried many times but they replied the same. The customer service guys are least educated. Leave English, they don't know how to speak Hindi properly. They don't understand if the model of the phone I got is different then how could be the IMEL number be same.

I hope they resolve my query as soon as possible.

Thanks