ShopClues.com — Led tv received damaged

Mocho

from Belgaum, Karnataka

Address:	570019
Website:	Shop clues

Sir i have recieved a damaged 55 inches samsung led tv i have complained many times to pick up the product and refund my money everytime they tells to wait for 4 to 5 days.
I have ordered that product on 24 september 2016 and i took the delivery by 10th october 2016. I called them on 10th october only that i got a damaged product they said to send the images and i sent also but whenever i call them they will say that wait for 3 to 4 days but till now they have not picked up the product and they have not refunded. So please solve this problem as soon as possible.
Order id is 99322624.
Mobile no [protected].
Amount rs 89000.

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ShopClues.com customer support has been notified about the posted complaint.

Oct 25, 2016

Updated by Mocho Sir i purchased a samsung led tv model no 55 JU6600 on 24th september 2016 for the price of 89000 and i got the led tv on 10th october 2016 and when i opened the box the led tv screen display was already damaged immediately i called shop clues customer care and i told the product is damaged, they said to send images of led tv which is already broken and i sent them the images on 10th october only and then they said to wait for 3 to 4 working days after that when i called customer care and asked to pick the product and refund my money they also tells me to 3 to 4 working days whenever i called them the answer is same after 16 days also nor they picked the product nor they are refunding my money so please help me to get my money back Sir.
Order id is 99322624.
Mobile no [protected]