ShopClues.com — Not given the product

Address:	Hisar, Haryana, 125001
Website:	shopclues.com

Dear sir, With due regard it is to inform you that I have placed a order for purchase a 40" Samsung LED TV with Shopclues.com on 17-10-15 vide their order ID 72076102. I transferred an amount for rs. 20189/- to Shopclues through my net banking on the same day. I want to purchase TV on occasion of Diwali. Shopclues has fixed delivery date 30-10-15. When TV is not deliver to me on given date I have contacted Shopclues customer care no.[protected] and logged a complaint vide ticket no.4864577 on 29-10-15. From Oct 29 to Nov 22 I regularly in contact with Shopclues executives. Every time they give assurance that your problem will be resolve in 48 hours but nothing will happen. I have also talk their senior executives like floor supervisor & manager in this regard but every time they give assurance that their is some delay at merchant end but they surely deliver the product. Suddenly On 22-11-15 cancelled my order by writing that we are unable to process your order therefore we cancelled the order and your money will be refunded to you. After 35 days of order placement do you think sir this is a valid response given by Shopclues. I & My family are waiting for 35 days. If they refuse me on[protected] I am able to purchase TV from any other vendor/site but surely before Diwali. They are not only cancelled my order but also destroy my festival and also hurts the feelings of my family. The only motive of this site is only using the money for long period and harsh the customer. This is really a fraud company. On cancellation of my order I have demanded the compensation on account of interest and mobile bills along with difference of product price which is increased from order date to till date On my demand they said there is no policy of compensation in Shopclues.com and refund Rs. 20189/- on 26-11-15. In view of the above you are requested to take action on my complaint and provide me justice so that nobody makes wrong promise. Thanking you Yours truly Munish Jain, Hisar Haryana