ShopClues.com — Refund for defective mobile | |||
I have ordered oneplus 2 mobile worth Rs.16528-/ from shopclues.com Order id[protected] Order date- 11 apr 2016 Received date- 19 apr 2016 I received the product with manufacturer defect (battery backup is very poor and mobile heating so much) After that i have requested for return and refund Return id- 2804019 Return date- 27 apr 2016 But still from date 27 apr 2016 i m continuing trying shopclues customer care but shopclues customer care representative always told me for wait 48 hours but still i m not getting any good response from shopclues team... please help me sir... my email id- sid.[protected]@gmail.com Was this information helpful? | |||
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ShopClues.com customer support has been notified about the posted complaint. | |||
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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Order id[protected]
Order date- 14 apr 2016
Received date- 26 apr 2016
I received the product with manufacturer defect (PCB defect in indoor unit)
After that i have requested for return and refund
Return id- 2816414
Return date- 04 May 2016
Initially they told that the product in under manufacture warranty, so ask the daikin technicians to solve the problem. When I asked the daikin customer care they told that according to daikin terms and conditions manufacture warranty is not covered under the purchase through online, except when the product get works. So they suggest to me to return the product. When I again consulted the shopclues, they requested me to send the job sheet of daikin and accordingly I sent it immediately. But after 4 days again I made a call becoz no respone I get from them. This time they asked me to give 3 to 4 days to discuss with concerned merchant and delayed for 8 days for reply. But even after taking so much time again they told me the same matter that the product comes under manufacture warranty. When I rashly spoke that I dont want the product and asked to return the product back, they asked another 3 days to solve my problem. After 3 days they suggested me that again lodge a service request to daikin customer care and don't tell them that u purchased through online, just say I purchased from a shop. At my home I'm facing such problem that my kid aged 2 years dint sleep at night due to summer heat and whenever I put on air cooler, I have to keep tie him with a rope due to he always try to keep his arms inside the cooler fan. Investing such a huge amount, iam facing this sort of problem. Really the shopclues made me harass since some days. Almost summer is leaving but I cannot utilise the AC since today i.e. 24 may 2016. but still i m not getting any good response from shopclues team. For initially I spent 1500 for installation charges and for contacting the shopclues since the purchase of the product I spent almost 800/- becoz they don't have toll free number and they use to call me once in a week.. please help me sir... my email id- [protected]@yahoo.co.in