ShopClues.com — Replacement/refund for purchase of oneplus 2

Address:

122001

Product should be replaced by shopclues.com & since the product is purchased from shopclues, com they are solely responsible for relacement/refund on my purchase...

My refund request is also been denied..


Dear louis,

Greetings from shopclues.com.

This is with reference to your query regarding order no. 86098508.

As we already informed you earlier in previous communication to visit the nearest service center and seek assistance as the product ordered by you is under manufacturer warranty. In case they fail to resolve your query, kindly collect job sheet and send us the scan copy of the same.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Neeraj
Customer support team
Shopclues.com
S::s

Product:-oneplus 2
Order no:[protected]
Return requested for shopclues order 86098508

Louismendonca
Feb 27, 8:18 pm

Comment: need a replacement of same mobile phone...Defect in front camera...Showing some vertical lines when the front camera is on/while clicking photos..Also these vertical lines are seen in the final images when the images are clicked...
Order number: 86098508
Return number: 2662771
Product: oneplus 2 (Sandstone black, 64gb) - (6 months brand warranty)
Reason: manufacturer defect
Action: replacement