ShopClues.com — Request for refund

Address:	Bangalore, Karnataka, 560017
Website:	www.shopclues.com

I have ordered a Samsung power-bank having order no[protected]. But shop clues delivered a completely damaged product & old one also. Next day only I refunded that power-bank but they are not refunding my money.Five days before I intimate with shop clues customer care with No-[protected], they sent me confirmation that within 23rd February your money will be refund to your bank account as screen shot attached below.
It is already 25 days completed but still they are telling process not initiated & our executive will email you once process will start .They are not conforming when I will get my money even 25 days completed & 5-6 times called also.Shop-clues teams are playing with customers.