ShopClues.com — Sending item is different from my ordered item

Address:122001
Website:ShopClues.com

I ordered bingo C6 smart watch with heart rate monitoring, bluetooth & slim watch on 21 jan 2017 on ShopClues. With 500 Rs Cash back with mobikwik payment.
Order id[protected].
Received order on 6th of February 2017.
But in this watch heart rate monitoring function is not available..
I request for return this product.
But they rejected my request, ... Why???
& Cash back of Rs 500 is not yet received neither by ShopClues & nor by Mobikwik.
Then where is my Cash back????
& Why they rejected my request of returns.
Cheater company...
Cheated the customers...

So I request the Indian Consumer Complaints Forum please help me in this case...

Thanking you..
Ashok Bhavnani
[protected]@gmail.com
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