[Resolved]  ShopClues.com — Sent used and damaged product and not accepting the return

Address:

560034

Hi,

I bought from your website and you have mentioned 10 days return policy if product is not satisfied or damaged why the heck the merchant(Mitashi) called me to send a repairing guy. If your sending damaged peace to customer and the next i was asked return the item according to the policy. Why are making things so hard to customer this worst website i have used.

Thanks
Vamsi


On thu, feb 18, 2016 at 8:49 am, shopclues.com wrote:
##- please type your reply above this line -##

Shopclues support, feb 18, 8:49 am:
Dear vamsi,

Greetings from shopclues.com.

This is with reference to your query regarding order no. 84803265.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant again and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best regards,
Customer support team
Prerna sharma
Shopclues.com


Vamsi krishna, feb 17, 1:30 pm:
We can hit with stone on your head only once without knowing the pain. I donot want the points i want my item returned which has to be a simple process since item is damaged and if we do return in the nextday immediately.

Who in the hell buy again from the website which is making the customer suffer since the item delivered by them.

Thanks
Vamsi


Shopclues support, feb 17, 1:17 pm:
Dear vamsi,

Greetings from shopclues.com.

We apologize for the inconvenience caused against order no. 84803265.

We value your relationship with us and would like to offer you 500 clues bucks for defective product which will be credited in your account after your confirmation. We request you to acknowledge. Once we receive confirmation from your end, we will credit clues bucks which will reflect in 3-4 working days in your shopclues account.

Please note, you may use clues bucks for your future shopping at shopclues.com and 1 clues bucks is equivalent to 1 rupee. For further queries, refer to http://www.shopclues.com/cluesbucks.Html

For further assistance, kindly refer to www.shopclues.com/help

We look forward to your shopping with us again.

Best regards,
Customer support team
Sanjay kumar
Shopclues.com


Shopclues support, feb 16, 9:00 am:
Dear vamsi,

Greetings from shopclues.com.

This is with reference to your query regarding order no. 84803265.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best regards,
Customer support team
Prerna sharma
Shopclues.com


Vamsi krishna, feb 15, 12:58 pm:
My issue is with charger it is bulked up and has black soothe on the edges.

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Shopclues support, feb 13, 5:42 pm:
Dear customer,

Thank you for shopping with shopclues.com.

This is with regards to our previous communication, kindly share the required information to proceed your request.

Please note we would require the information within 48hrs, failure which we will be unable to process your request.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Customer support team
Monica
Shopclues.com


Shopclues support, feb 12, 4:11 pm:
Dear vamsi,

Greetings from shopclues.com.

This is with reference to your order no. 84803265 placed with us.

We apologize for the inconvenience caused to you. However, to proceed further, we would require images of delivered product highlighting your concern clearly. To expedite the process, kindly provide us the images within 48 hrs.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Customer support team
Neeraj
Shopclues.com


Vamsi krishna, feb 12, 12:12 pm:
I opened the ticket and if it is not allowing me to do anything since the ticket is already raised.

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Customer support team, feb 12, 12:09 pm:
On the behalf of the customer
I want to return this product because this is a defective product so pleas emidetly return this product as soon as possible.
Regard
Aditi
Shopclues.com


Shopclues support, feb 11, 5:53 pm:
Dear vamsi,

Greetings from shopclues.com.

This email is in regards to your request for return of a product. For us to provide you with a solution, we had requested you to file a return request in our previous communication.

However, we have not received any update, hence we are unable to proceed without the return request.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Customer support team
Kunal
Shopclues.com
S::s

Vamsi krishna, feb 11, 11:48 am:
Alreadr raised the issue why i need do it again this worst customercare response i hear.

Thanks
Vamsi

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Shopclues support, feb 10, 11:53 pm:
Any updates on this


Shopclues support, feb 10, 3:06 pm:
Dear customer,

Greetings from shopclues.com.

We apologize for the inconvenience caused to you. We would like to inform you that we have sent you an e-mail stating the procedure to file a return request.

Kindly go through the link and file the return request within 24 hours. We would like to resolve the concern as soon as we receive the details from you. Hence, please provide us the details within the time frame.

Please note that to proceed request, you are required to file a return request by login to my account.

For further queries / concern write to us at www.shopclues.com/help

Best regards,
Monica
Customer support team
Shopclues.com
S::s


Vamsi krishna, feb 9, 12:02 pm:
Mobile looks used one the ccharger is not working i am attaching the photo of the charger.

I want to return the item.


Cheers,
Shopclues support team.

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