ShopClues.com — shopclues not accepting the return : order id[protected]. return within the policy of shopclues

Website:

www.shopclues.com

Hi,

I am reaching out to you because i find myself helpless in a very straight forward situation, which shopclues turned into a nightmare.

So i ordered 2 hush puppies formal black shoes and they were delivered to me by august 15th.

I liked the design and style of one and didn't like the design of the other. So i placed a return request on aug, 18, for order id[protected]

I have made 9 attempts eversince to get these shoes returned and everytime you guys have given me the same lame reply. Shopclues customer support ask me to read the return policies. I ask them to go through it themselves. Where does it say, a customer can't return a product, if he doesn't like the design/style of the product after its delivery.

I am regretting ordering the shoes from shopclues. I ordered 3 more pairs - one from paytm and 2 from flipkart. I returned the paytm and 1 flipkart order. The return was as smooth as expected. No doubt why shoplcues' customer base and market share is the lowest in your segment. With such an awful customer service, i see no market for shopclues at all.

I work in citibank and i have shared this incident with atleast 50 people by now. People are laughing at me when i call shopclues every 4th day from office and sing the same song.

I am loosing my patience now as i never expected this from shopclues.

Please help me to get the return in place.

Find below the return attempts i have made.

Regards,
Rachit saxena

Return attempt - 1
While placing the return request, i was asked to choose the reason for return, and i chose the option - "product - wrong color/size/ style". I mentioned in the comments that i did not like the design of the shoes.

Ticket number : 2928850
Order id :[protected]
Reason for return : quality
Comments: did not like the shoe design

I received the reply on aug, 21,

"this is in reference to your order id[protected] for hush puppies - men black formal shoes.

We would like to inform you that return request has been cancelled from your end. Hence, we are closing the return request at this stage."

Return attempt - 2
I called the customer care and told them that i never canceled the return request and that i want the shoes to be returned as i did not like the design. They resubmitted the return request on aug, 23 as fololws -

Your query has been registered and we shall respond with an update within next 2 business days.

Support ticket opened - #2982226

Order id –[protected]
Date – 23 aug 2017 10:26 am
Query – product quality
Comment – on behalf of customer i want to return the product due to shoes quality not good so want to return it. Regards shweta sharma shopclues.com

And i received another reply on aug, 28 -
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 3
I called again and your executive placed a return request again specifically mentioning the reason for return.

Support ticket opened - #3037643
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 28 aug 2017 12:36 pm
Query – product quality
Comment – on the behalf of customer, concern: i want to return my product due to low quality product and i don't like the design that's why i want refund in my credit card account info given: you need to wait for 2 working days to get revert. Regards danish fraz shop clues.com

I received the copy-pasted reply again on aug - 30.
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 4
I called again and once again a new return request with shallow promises was placed.

Support ticket opened - #3066606
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 30 aug 2017 2:40 pm
Query – product - wrong color/size/ style
Comment – i want this product to be returned as i haven't liked the style. Please initiate a return asap

I received the same reply again on sept - 1
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 5
I called again

Support ticket opened - #3097916
Order id –[protected]
Date – 01 sep 2017 10:05 pm
Query – product - wrong color/size/ style
Comment – on behalf of the customer, i want to return this product because i don't like the design of this product. Info shared,, kindly wait for 2wd,,, our team will revert you on your mail id. Regards, manish shopclues.com

And again the same reply on sept - 4-
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 6
I did not give up. Called again.
Support ticket opened - #3126556
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 04 sep 2017 5:40 pm
Query – product - wrong color/size/ style
Comment – on behalf of customer i have placed an order of hush puppies - men black formal shoes i have received a wrong style product, i have already called so many times in contact center but they given me same answer, but i quality of the was good but style was differ, so kindly look in this matter, do needful action taken regards manish shopclues.com

Guess what - nothing changed. Reply from you on sept 7th
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 7
I did not give up yet and placed a call again.
Support ticket opened - #3190948
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 08 sep 2017 7:08 pm
Query – product - wrong color/size/ style
Comment – on the behalf of customer, concern:i do not like the style of the product please do needful for me i want refund i need to go in consumer court and fb info given: you need to wait till 9 september to get revert regards danish fraz shop clues.com

Any guesses about the reply? I received this on 11th sept

We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 8

One more call -

Support ticket opened - #3222454
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 11 sep 2017 3:38 pm
Query – product - wrong color/size/ style
Comment – hi team, issue:- customer want to return the product as he don't like the design of the product. Kindly look into this as soon as possible. Regards, saurabh, shopclues.com

Same reply on sept - 13
We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request.

Return attempt - 9

One more call -

Support ticket opened - #3252176
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 13 sep 2017 4:10 pm
Query – product quality
Comment – on behalf of customer, quality is not good i want to return the product kindly do needful regards ayesha shopclues.com

Same reply -

We express our inability to accept your request as we have sent you the same product which was ordered by you. For further clarification, you may check the product description properly mentioned on our website as the product has been sent as per the specifications given.
Therefore, we may not be able to fulfill your request.