ShopClues — Lg refrigerator — ordered on 8th jan 2016, still not delivered

Gowri Sanklar

from Cherthala, Kerala

Address:	631151
Website:	www.shopclues.com

I ordered LG refrigerator(Model: GL-M292Rpzl 258L ) on 8th Jan 2016 with the order number 81349408. At the time the expected delivery date is 23 Jan - 25 Jan 2016. The shipment carrier name shown is Beacon Surface with the tracking number 132529 with the website URL "http://7horses.co.in". This site shown no data for the tracking number.

I have raised many complaint tickets to shopclues, but no proper response. When ever i call customer care who say we have raised this issue with courier partner and we are waiting.

I do not know whether the courier company and the details provided against my order are true.

Today(8th Feb), still now did not get the product. I do not know when will i get the many back if i cancel the order.

Please help me.

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ShopClues.com customer support has been notified about the posted complaint.

Feb 10, 2016

Updated by Gowri Sanklar Today i received an email from Shopclues saying the product is delivered. but still now we did not receive the product and no courier person called us. Also the shipment status is changed to delivered against the order. what a cheating of my order amount Rs.18499? Oh My God! Any body there in my nation to help me ?