ShopClues — Not deliver my product but showing delivered

Address:

Kolkata, West Bengal, 743329

I have done order Samsung Samsung 32” ( model no Samsung LED 32J4003/FH4003/JH4003 32 HD LED Television, Code: 5907078 ) vide order no : 81160444 from #Shopclues but I have not received it till now. called customer care several times just same reply I gets that is we will update in next 24 to 48 hour.

18th to 20th January, 2016 was the delivery date. When I call customer care executive they told we will update in next 48 hour. Your orders tracking number is showing 131806 Courier partner's is Beacon Surface when their website search this tracking id :Website http://7horses.co.in/ result shown No information available . 1st February customer care executive call me and told 24 hours delivered your product and 3rd February, 2016 morning when called customer care executive he told “Product not Available” and this day Evening a msg sent my email id and phone “ Courier partner's confirmation has been received on delivery of your product” I have not received this product. But is not traceable and not delivered in the mentioned address.