ShopClues.com — Bought tata swach for 13000,they sent old item, returned it still delaying refund

Address:

Kolkata, West Bengal

Order no.[protected], order dt.- 21 feb 2015. They sold me something very old tata swach with someone other's name in the invoice.. Then i requested for a replacement, and returned it, Still the seller is selling the item but they said due to unavailability they r not able to replace, then then they said refund is in process... But not refunding ... So, what they r simply doing is running business on my money... Please do the needful..