[Resolved]  ShopClues.com — Defective Order

Address:

Dhamtari, Chhattisgarh

Hi I have raised one ticket with number "Others[protected]" .The resolution says "This is with reference to your return request received for order no. 22217347. We regret to inform you that we currently do not provide pick-up services at pin code 493773. We would request you to provide an alternate address for the pick-up or send it to below mentioned address through a courier agency which is traceable online except India Post and we will reimburse the shipping charges upto Rs. 300 in the form of Clues Bucks. Please send us the scan copy of courier receipt." They say it is easy return policy . is it is.If i courier then what is the guantee they say we have got and oblige to pay Please advice