ShopClues.com — Incomplete product delivery | |||||
50 KG BODY MAXX WEIGHT LIFTING HOME GYM COMPLETE SET.. 50 KG HOME GYM Shopclues.com Item Code: 1846672 Shopclues.com Oder Number: 65434955 SafexpressAWB: 43782059 This delivery is not delivered me complete i have received 2 parcels of 3. This matter is already on the escalation with Shopclues.com on daily basis but nothing is been resolved they only speak as taught parrots? Safexpress has told me clearly that from there end one of the parcel is been lost while shifiting product from Jalandhar to Ambala and then to Pune final destination. All the Audios of communication of a Safexpress lady name Jyoti are with me in which she told me all incident and oplogized and insisted to tek me to 2 parcels for now and will findout exact where the parcel is lost and will hand me the 3rd parcle but thing changes as i took delivery on[protected] now they told me yesterday[protected] that there were 2 parcels and they are delivered to me, i have taken the images of POD when the 2 parcels were deliver and on POD it is written that delivery is incomplete. Shopclues.com has done nothing from there end, i have kept calling and mailing them all evidence that how their business partner with whom they booked my courier dealt with me, i provided them all proofs via mail. i have all the trail mails with me of conversation between shopclues.com & Safexpress on 2 days gap. Product Booked on 16th Aug 2015 Incomplete delivery after so many days fights and arguments is[protected]. Client number: [protected]. My need is very simple Shopclues.com must send me the items as it is which were published on their website for which i have paid them online money 2637 on 16 Aug 2015 or Refund me my money by taking there incomplete delivery back from me? My Name: Abdul Latif Saleh abdul.[protected]@gmail.com Was this information helpful? | |||||
|
| |||||
 3 Comments | |||||
Comments
The stress i am facing with Shopclues can not be explain by me in few lines. So i suggest to all the people who do their shopping online through their credit cards "Please please Please never ever purchase anything online with shopclues, even Cash on Delivery" this people do not have a good customer service as well enough management to see and settled actually what has happen and what the customer is telling when he calls to Shopclues CSA, this CSA are taught parrots they don't know even what is the theory of follow up with escalated issues. In my issue from 16th Aug 2015 i kept my self calling Shopclues on an interval of 48 hours constant as per their norms but till they did not call me atleast one time that we are doing or working on the ongoing issue, only they reply that customers that is "mai samajh raha hoon aur bilkul smajh raha hoon mujhe waqt di jiye mai aapki complaint likh raha hoo" now what to say all the time on account of my every last call to them after an interval of another next 48 hours answer is same same so i say they are only taught parrots and nothing. Shopclues is not worried about customers money loss only they know to bag money from customers and very bad we customers do to have more benefit for Shopclues that is online purchase through our credit cards, we should go for option COD atleast this blood suckers wont cheat us???
You know friends even on cash delivery they has different different tricks on their published schemes like once you go for COD you will not get those BUCKS it will tell sorry this options is only for online credit card purchase and also you will be charged for shifting etc etc.
I want to see this Shopclues get shut asap!!!
please see in my case i have received only 2 rodes & 2 rubber plates of 10kg x2 (totak 20kg out of 50 kg placed order as per their add on website) Totall 30 kg (5kgx4=20, 2.5x4=10=(30kg)is not delivered to me including 2 dumble rodes, 2 hand grippers, 2 gloves & rope.
ANY ONE can see in the image that it is the bill of Shopclues.com Merchant name " Friends Trading Company" & POD of Safexpress by this courier service i received only 2 parcels of the 3 parcels boked my Merchant on my name detials provide by Shopclues to Merchant and Merchant booked with Safexpress on PODit is mentioned clear that 1 parcel is not delivered which is lost by Safexpress while shifting from Jalandhar to Ambala and from Ambala to Pune.
You know friends even on cash delivery they has different different tricks on their published schemes like once you go for COD you will not get those BUCKS it will tell sorry this options is only for online credit card purchase and also you will be charged for shifting etc etc.
I want to see this Shopclues get shut asap!!!
please see in my case i have received only 2 rodes & 2 rubber plates of 10kg x2 (totak 20kg out of 50 kg placed order as per their add on website) Totall 30 kg (5kgx4=20, 2.5x4=10=(30kg)is not delivered to me including 2 dumble rodes, 2 hand grippers, 2 gloves & rope.
ANY ONE can see in the image that it is the bill of Shopclues.com Merchant name " Friends Trading Company" & POD of Safexpress by this courier service i received only 2 parcels of the 3 parcels boked my Merchant on my name detials provide by Shopclues to Merchant and Merchant booked with Safexpress on PODit is mentioned clear that 1 parcel is not delivered which is lost by Safexpress while shifting from Jalandhar to Ambala and from Ambala to Pune.
ANY ONE can see in the image that it is the bill of Shopclues.com Merchant name " Friends Trading Company" & POD of Safexpress by this courier service i received only 2 parcels of the 3 parcels boked my Merchant on my name detials provide by Shopclues to Merchant and Merchant booked with Safexpress on PODit is mentioned clear that 1 parcel is not delivered which is lost by Safexpress while shifting from Jalandhar to Ambala and from Ambala to Pune.
See the Delivery order below attached image!
See the Delivery order below attached image!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
1:13 PM (5 hours ago)
to Anil, me, Prashant, Sanjeet
Hi,
customer has recieved 2 parcels instead of 3 parcels, & your team is saying you had booked only 2 parcels from our end. but as per the boking slip its clearly mentioned 3 parcels. & on the pod copy its written 2 parcels recieved instead of 3 parcel signed by the buyer. pls talk to the buyer & resolve this issue..
Abdul Latif Saleh
Laxmi Niwas, Ground Floor, Near Shreeyash Apartment, Vikas Nagar, Dehu Road
SAME AS ABOVE
Pune, Maharashtra 412101
India
mb -: [protected]
NEED AN URGENT REVERT FROM YOUR END... ITS AN SERIOUS ISSUE
--
Regards,
Nitin Katyal │ Friends Trading Co.
Wx- 18 Basti Nau, Opp Gndu College, Jalandhar City 144002, Punjab India.
Office :[protected] / 5005007
Mb :+91-[protected] / [protected]
Email : [protected]@gmail.com │ www.friendstrading.in
________________________________________________________________________________...⇄
above details are of Marchant from whom Shopcleus.com sent this product.
Name of Merchant company is [ Friends Trading Co.
He mailed me today after having telecon talk with me on[protected] noon and told clearly that 3 parcels were booked with safexpress and he have booking receipt with him
NOw Guess wo who Lies, Merchant, Safexpress or Shopclues.com