[Resolved] ShopClues.com — Item not delivered in spite of paying in advance | |||
I have placed an online order #12582829 with Shopclues.com on 2nd Apr 2014. This order consisted of 3 items and hence 3 sub-orders were generated i.e. 12582831, 12582833 & 12582835. All the payment was done via credit card. All the 3 orders were supposed to be delivered at below address. Rishit Jain c/o Arun Jain, House no 12, First Floor, Road No 5, CH Area (North), Jamshedpur, Jharkhand 831001 India Order 12582831 & 12582835 were delivered on 6th and 7th Apr 2014 respectively. However, the remaining one #12582833 is untraceable till now. Shop clues status says that it has been dispatched via Blue Dart and way bill number is [protected]. But this way bill number does not exist and Blue dart has also confirmed this. Now, inspite of sending multiple reminders to Shopclues via email there is no positive response from their side. I want my money back with severe penalty imposed on these type of defaulters. Regards, Mannu Agarwal [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Problem is that there is no escalation procedure defined in shop clues. And any such complaints are unnoticed by their senior management. I am not sure that this is by purpose or something else.
I believe that some senior person from shop clues should look into this matter urgently now.
I believe that some senior person from shop clues should look into this matter urgently now.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
We deeply regret the inconvenience caused to you. We have noted your concern and getting this checked with the courier partner. The updates will be shared to you on the registered contact details.
Regards,
ShopClues Support!