ShopClues.com — Product not delivered-Shopclues, Worst customer service

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Chennai, Tamil Nadu

I placed an order for Intex travel air Comfort pillow at Shopclues on 8th Feb 2015 and paid through SBI debit card, the order number was 37187163, it's a part of combined order 37187113. I received the order confirmation message, that my order is shipped by Professional courier Mumbai with the tracking number KUR[protected]. I tracked the status of the package in the Professional couriers website, The status in that website shows that the product is still in transit and the details were.. Date/Time From TPC Station Activity Feb 17 2015 20:00:47 Chennai Bag Despatched to Chengalpattu Feb 17 2015 20:00:47 Chennai Despatched to Chengalpattu Feb 16 2015 07:13:00 Chengalpattu Despatched to Chengalpattu-SRM. Till today[protected] the status was not updated.I mailed to the Shopclues customer care about the problem, but they ignored my request and didn't respond to me. And then I contacted the Chengalpattu Professional courier office, they informed me that the package was dispatched from their location, If the package was dispatched from their location, why they didn't updated the status? I don't know where the package was lost, but the customer service from both of them was not fair.