Shriram City Union Finance Ltd — Non Issuance of NOC even though EMIs paid in the year 2006

Address:

Pune, Maharashtra

This is a worst experience I have ever had with a company. I had availed a consumer durable loan for a 21" Samsung TV with this company in 2006. I had an EMI of Rs875 which was paid from Feb - Sep 2006. Since last 6months they started sending me SMSs stating that I have arrears, dues or ODCs exceeding Rs.7500. This was really annoying and harnessing. I spoke with multiple people in their office in Chennai and Pune but no one seemed to be interested in helping me. I then got a bank statement from ICICI Bank for that particular period and send it to their credit department in Pune on email. The bank statement clearly shows all the Cheques been paid to this company. Over a call ( phone numbers[protected],[protected] one day with the Credit manager in their Pune office, she stated that there was a migartion from Shriram City Union Finance Ltd to Shriram City that happened around the same time when my Loan was over . As a result their current systems do have the detailed record of the payments made by customers to Shriram City Union Finance Ltd. This is really surprising. As a customer, Its not my fault. Today I received another email from the pune office stating they now need a letter from my bank which should state that all EMIs have been paid, in order for them to issue a NOC. This is getting too difficult every time. My loan number just for your reference is PUN75642/00. I can submit all the required proofs of my payments if required. I have already sent this company the following documents in Jan 2015 and was assured a definite NOC letter in 2 weeks. I have sent the following documents to this company in Jan 2015: 1. Scanned copy of the Welcome letter from them which highlights the EMI amount and the Cheque Numbers. 2. The detailed ICICI Bank statement for the period Feb'2006 to Oct'2006 highlighting the Cheque numbers been encased by Shriram City Union Finance. Please help me. I would recommend people not to fall in trap of this company. Their focus is not Customer Satisfaction. Their customer service is the worst I have ever experienced.