[Resolved]  Shriram General Insurance — overseas travel insurance policy not issued 48 hours after payment

I had purchased an overseas travel insurance through online portal of shriram general insurance. Payment of rs.760 successfully paid through net banking (Axis bank). However, policy was not generated & could not be downloaded. Nor did they send any confirmation!

It has been over 48 hours since i made the payment! Leave alone issuing the policy, they have not even bothered to reply to my emails!!

I called their helpline number twice[protected] & they said they cannot do anything!! They suggested, that i cal [protected]. However, this phone does not work. So i called back again, and was told that they'll call back. No call received in over 24 hours!

If this is this is their service level, who will put overseas travel insurance in their hands??? Or is it that they are simply not bothered?? Or, worse – trying to cheat people???