Siti Cable — april subscription collected by cable operator but not deposited with siti cable

Address:

Flat no 904 , Pavilion Height-1, Jaypee Greens, Sector 128, Noida, 201304

Hi sir,
We are using siti cable at our residence at jaypee greens sector 128 and paying subscription every month online in advance but during this month the online payment option was not working as website was not working and we were asked to pay rs.300 to local cable operator and we paid it to local cable guy but today our services stopped and we were told that you have not paid subscription
When we checked with cable operators they told us that we may have adjusted this money against previous months subscription which we never missed to pay
Can some body please look into this fraud game
Regards
Narendra marwah
Vc no. [protected]-5
Ph-1, sector 128, jaypee greens noida
Ph. No. [protected]