Siti Cable — local cable operator ignore trai channel selector & price

Address:

PAHARPUR ROAD, Kolkata, West Bengal, 700024

I have a siti cable connection, when trai announced we see selective channel which i want. I go through trai channel selector and choose the channel. This web page shows the cost after optomized. I print it. When i go to cable operator office with this print, cable operator ignore this print and they are rough behave to me, insist to package system which is cost more than trai web page shows.
I want to know how cable operator ignore this print and what action taken siti cable against cable operator. If my problem not to solve i go to complain trai