Siti Cable — payment given, service not provided

Address:

New Delhi, Delhi, 110009

R/s,
My card no. Is [protected]-4
I made the payment of rs 350.46 on 27/02/2019 for the ala carte channels, this should be valid till 27/03/19. But suddenly on 6/03/19 my channels are stopped. It is now showing “140 – no account balance”. I had a conversation many times with siti customer care centre but i am not at all satisfied as they are just giving me same answer to just wait for 24 hours and if not solved in 24hours then wait for another 24hrs. And let me tell you that almost 5 days have been passed out no action has been taken by siti team.

I am giving the payment details which are as follows :-

Siti payment
Thank you for making online payments. Your order details are mentioned below:

User id : 6456870
User name : kartik jain
Payment amount : rs. 350.46
Payment date : 27-feb-2019 21:59:03
Transaction id : 20190227111212800110168624958717033
Payment status : success

Each and every time i am calling them they always close my previous complains and again and again noting the other complain so that previous complain can be shut down in there records.