Siti Cable — Regarding security money

Address:

Jagdamba Homes , East Gola road , Patna , Bihar , 801503, Patna, Bihar

I have installed Siti cable service around one year back since then I’m complaining about the cable box as I have noticed spark in the box . The service guy has visited and changed the box but the problem continues I have shared him the video multiple times but there is no resolution . Few days back my television broke down due to continuous spark from the box and I have to pay for my television to get it resolved . Since then I have raised the complaint near 1 month to return the pro and revert security deposit but service guy is deducting 50% of the security deposit even though he didn’t resolve my issue at all and now I want to return the product and get my full sec deposit . As I’m not getting help from local dealer, I’m writing this to highlight this matter in this forum . Hoping for quick resolution.
Location - Patna Bihar
PIN code - 801503
Add - East gola road patna
Virtual card - [protected]
Contact no - [protected]
Please take this on utmost priority.