Siti Cable — siti cable not allowing us to choose channels

Address:

1810/sector 9, Faridabad, Haryana, 121006

As per trai guidlines customers are allowed to change the channels which they want and pay for only those channels. So i wanted to change just 2 channels of mine from the package that i selected but the cable operator refused to do that and he is forcing us to take his own package. Their my siti app does not allow us to change the channels because u have illegaly blocked that in you app. This is illegal and unlawful. So tell dier cable operator to cooperate with me and help me in changing the 2 channels that i want.
I wud complain to higher govt aurhorities regarding the same.

Regards
Nitin chandran
Mobile no [protected]

Vc number: [protected]
Subscriber id: 7797302
Stb no: 1210c[protected]
Lco name: ssd balaji communication