[Resolved]  Snapdeal — Amount Not Refunded

Address:	Vadodara, Gujarat, 390007
Website:	www.snapdeal.com

I have booked Karbonn Titanium Machfire Handset and it's Back Cover on 10th Oct. 2016.

On payment page I have selected 10% Discount on Axis Bank Debit/Credit Card and after applying this offer total sum is Rs. 4, 650/-.

I clicked on Pay Amount button and on next page I have entered OTP and click on Pay thenafter a page appears showing that "Transaction Failed".

Amount deducted from Debit Card and the main thing is that in my Snapdeal Account there is no any failed order/order number generated.

Then after I have called on Snapdeal customer care and they asked for statement and told that if snapdeal name appears in the statement then let us give 48 hours for refund the amount. (This communication was on 13th Oct. 2016). I have sent statement which clearly shows snapdeal name.

Then after I have called so many times for this issue they repeatedly told same thing that we have escalated your issue to the refunds department. Whenever I ask for communication with their seniors they transfers call and then after sometime call disconnects.

This happens every time.

Please take necessary action against them.

I am getting tired to communicate with them.

I suggest never buy any products from snapdeal. They fooled us.