Snapdeal.com — Delay in deliver items more than 17 days

Address:Ernakulam, Kerala

Sir, Order ID:[protected] Purchase Date:15March 2015 Mobile No.[protected]. Even if you delivered the 7 items, 3 of them (Herbalife Multi Vitamin and Herbal Tablets 90 Nos., Herbalife Personalised protein Powder 2 Nos.) were not received till date and time. I had already point out the delay in delivery of the items on 28 March 2015 before you. I had purchased these 7 items of food supplement for weight management on 15 March 2015. While purchasing the item you offer me to deliver the items within 7 days, that means on or before 23 March 2015. From the above 7 items 4 of them are received in time. But the 3 items were not delivered. And it is not traceable even in India post article tracking. You extended the expected delivery time to 1 April 2015. You may please verify the india post article tracking records of 7 items attached with this complaint, that will definitely clear that the 3 items were lost somewhere in the transit to PALAM TMO. Now you again extended the delivery date of 3 items to 7 April 2015. It is not admissible for me, because i purchased the food supplement to regular use for weight management and i for ced to purchase the above 3 items from Herbalife today. I request you to refund the cost of 3 items with 8 % interest within three days. Or I am forced to step in to legal proceedings against snapdeal.com With regards Sd/- Iramalloor, Venugopalan Nair M.N 02 April 2015.
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Dear sunandapk_04,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team
Dear sunandapk_04,

We wish to inform you that, your refund initiated on April 3, 2015. It takes 5-7 working days for amount to reflect in your account.

Note: April 1, 2015 to April 5, 2015 were bank holidays. There will be a delay in processing of refunds.

Regards,
Snapdeal Online Team

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