[Resolved] Snapdeal.com — Delaying/excusing to return faulty/dead laptop

prakom

from Bengaluru, Karnataka

Address:	Gurgaon, Haryana, 122002
Website:	www.snapdeal.com

I bought below item online from SNAPDEAL.com on given date.

Order ID: [protected]
Placed on 11 Jan, 2017
Dell Inspiron 3555 Notebook (AMD APU E2 6110- 4GB RAM- 500GB...

They voilated their policy and mess up 2 things:
1. This item was eligible for "gold express delivery scheme" and should be reached to me on Jan 12, 2017 but it was delivered on Jan 14, 2017. So they made false promise.
2. It was delivered on Jan 14, 2017. When I opened the item, I found the laptop was dead. It was not booting up. I instantly lodge a complain.
I kept following on this but no service engineer visited and they kept rescheduling his visit again and again. They are not ready to allow me to return this item though I am eligible for this.

I called many times but they did what they wanted and not even allowed me to talk to their senior manager as they said they are busy.

Resolution/Penalty I am looking for:
I want this laptop returned ASAP and also a penalty for their false promises.

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May 11, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Snapdeal.com Customer Care's response Dear prakom,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Jan 21, 2017

Updated by prakom It's been 10 days and no final resolution yet.
I don't want replacement for this product as I am completely frustrated about the services/comittments you made in last 10 days. You all follow only that policy which suites you and skip other policy written on your website for this product. You all have runied my precious 10 days time in waiting for the resolution.

Today, I got a call @12:46PM from your esclation team member, Priyanka. When I talked about why the product has not been picked up and refund is made, she gave me the false information. She was strictly following the replacement policy but was giving the wrong information about the other policy which was written on website for this product.

Also, she was not listening the customer problem exactly. When I asked for further esclation, she said I am the only one, no one is on top of me.

If customer is unhappy with even esclation team member who he needs to esclate to?

Please DO pick this item ASAP and made the refund as I DO NOT want any item from you because I am completely frustrated about your service/comittment in last 10 days.