[Resolved] Snapdeal.com — Delivered product package was empty - snapdeal not responding

deepakgupta1985

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110043
Website:	www.snapdeal.com

Order id - order id: [protected]
Product - sandisk ultra usb 3.0 flash drive 64gb
Product order date - oct 3, 2016
Payment methode - citi bank credit card
Desirable resolution - refund/product
E-mail - deepak. [protected]@gmail.com

I received an empty delivery box with no product inside. I tried to file complaint in my snapdeal account but didn't get a option to file compliant under any section. Then i filed complaint under replace my product. Also, in the comment box, i mentioned the reason with details. The snapdeal arranged the pick-up but courier boy refused to pick-up the empty box. However, he accepted that you mentioned this in the comment. I tried to connect snapdeal customer service but nobody picked the call. I tried to connect on twitter but no positive response. Snapdeal is a fake company and big time thief. I need my money back.

Thanks!

Deepak gupta

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Nov 15, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2016

Snapdeal.com Customer Care's response Dear deepakgupta1985,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear deepakgupta1985,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal