Snapdeal.com — Got sms alert from snapdeal but no money got in account | |||||
I have ordered an item around Rs.550 by using promocode as declared at SnapDeal site FCSD and I have ordered Mamy Poko Pants XL 46 and Order ID: [protected] Placed on: Thu, 14 Jan, 2016 Got Message alert on 2nd February 2016 form Snapdeal that My FreeCharge wallet has been credited with Rs.100 but when I checked the wallet there is no money added as committed by SnapDeal. I have complaint many times to Snapdeal via call and website too but they have not even replied me yet. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Although one of the representative attended my complaint but have not resolved yet, as he said wait for next 24-48 hours now its more than 48 hours does not get any kind of response that could be said as resolved.
Still facing the same issue.
Still facing the same issue.
Now they contacted and again said as earlier that amount will be credited in 24 hours.
Though I have got the email stating the same but not yet the amount is credited.
Still facing the same thing.
A copy of email is attached in this comment.
[protected]@snapdeal.com
5:47 PM (19 hours ago)
to me
Hi Rahul,
Your compensation for Mamy Poko Pants XL (12-17 Kg) 46 Pc. is in your FreeCharge Account.
We have process Rs 100 to your Account. It is valid for 6 months from the date of issue. You can use it for your future purchases on Snapdeal. You can also recharge your phone/data card/DTH connection or pay postpaid phone bills at FreeCharge. Happy shopping!
Click here to check your FreeCharge Account.
If you require any further assistance, feel free to reply to this email. We’d be glad to assist you.
Thank you,
Team Snapdeal
ref:_00D90wAYI._500901CQHfH:ref
The same issue still. Snapdeal is just making money by giving bogus assurances.
Even they crossed all the limit said that you have received the amount, But in the reality the amount which is in my wallet is another transaction amount.
I have proof of my transaction history too still they are puzzling because no reason.
Though I have got the email stating the same but not yet the amount is credited.
Still facing the same thing.
A copy of email is attached in this comment.
[protected]@snapdeal.com
5:47 PM (19 hours ago)
to me
Hi Rahul,
Your compensation for Mamy Poko Pants XL (12-17 Kg) 46 Pc. is in your FreeCharge Account.
We have process Rs 100 to your Account. It is valid for 6 months from the date of issue. You can use it for your future purchases on Snapdeal. You can also recharge your phone/data card/DTH connection or pay postpaid phone bills at FreeCharge. Happy shopping!
Click here to check your FreeCharge Account.
If you require any further assistance, feel free to reply to this email. We’d be glad to assist you.
Thank you,
Team Snapdeal
ref:_00D90wAYI._500901CQHfH:ref
The same issue still. Snapdeal is just making money by giving bogus assurances.
Even they crossed all the limit said that you have received the amount, But in the reality the amount which is in my wallet is another transaction amount.
I have proof of my transaction history too still they are puzzling because no reason.
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+91 11 4637 1100 [Customer Care]
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Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Team Snapdeal