[Resolved]  Snapdeal.com — Incomplete order delivery

Website:snapdeal.com

I purchased a Whirlpool WM ROYALE 6512SD 6.5 Kg Top Load Fully Automatic Washing Machine - Wine Chrome Tinted from snapdeal.com on 2nd November, 2015. Whirlpool had the Diwali offer of free scratch coupons detailed here (http://www.whirlpoolindiawstore.com/terms-n-condition-delight). Now that I am eligible for this offer, when I inquired about the same with snapdeal.com they said they are not able to provide the freebies offered by Whirlpool. I want an explanation.
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Mar 5, 2016
Complaint marked as Resolved 
Contacted the seller residing in Hyderabad and got it done. Snapdeal.com could have provided this resolution but its okay.
Nov 11, 2015
Updated by biswajit_sahu7
Snapdeal.com order number for the above complaint #[protected].
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Dear biswajit_sahu7,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team
Is there any update. If you fail to deliver the Whirlpool scratch coupons, I would be forced to cancel/return the product and buy it offline from a retail store promising me the offers.

Regards, Biswajit.
Dear biswajit_sahu7,

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team
When will the resolution come. It is infuriating to say the least.
Dear biswajit_sahu7,

We sincerely apologize for the inconvenience caused to you.

Hope your issue has been resolved. In case, you are still facing any concern do let us know.

Regards,
Snapdeal Team

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