[Resolved] Snapdeal.com — Mobile complaint | |||||
I am writing to issue a complaint regarding a recent product purchase. On 30th Sep, 2016 I purchased a Samsung j2 pro with an Invoice no 102686 and order ID [protected] product Model no. Samsung J2pro 16 GB from Snapdeal for the amount of 9490. This phone received on 4 Oct 2016. after 2 days note my complaint. The product is not working properly. There are some issues like back button and hang problems. When I called several time to snapdeal customers care but did not get any solution of my problem. No action has been taken till date and asks sorry we have no any solution to this matter. Please check this phone at Samsung service center but why my new phone checks at Samsung service centers. I request you to kindly look into the matter and resolve my problem as early as possible. Enclosed is the copy of the bill and my complaint no. 31896928 Thank You, Sincerely, Gaurav Verma Phone no. [protected] Reference number: 31896928 Was this information helpful? | |||||
Nov 23, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 17, 2016 Snapdeal.com Customer Care's response Dear [protected]@gmail.com, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 02, 2016 Snapdeal.com Customer Care's response Dear [protected]@gmail.com, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
Add a Comment | |||||
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Post your Comment