Snapdeal.com — Money not refunded yet - been 19 days already.

Address:

Chhindwara, Madhya Pradesh

Bought Sony MDR-ZX300 Headphones.
Turned out to be a FAKE PRODUCT.
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Bought on - 21st of June.
Got it on - 30th of July. - With very bad pacakaging - All wrapped up in bubble wrap only.
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Raised Complain on - 30th itself.
They mailed me to send Pictures of the item received - did that - they verified it as a fake.
Asked them to give me my Money back (as Refund on the basis of their approval of fake product).
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Told be patient - n to book reverse pickup - did that on 1st of July.
Also they sent me shipping paper (Got printed it out n Stamped it on the Package )
Now told to wait for 48 Hours - Pick up guy 'll come n pick it up.
No body came, to pick the same up YET (as on -8/6/14).
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Called Several Times - n was asked to be Patient.( Every time )
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Now Saying - We'll arrange RP (reverse pick up) AGAIN.
N again asked to be Patient. n wait again for 48 hours.
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8 - July - 2014.
Called on the evening about 9 PM,
Asked one of their executives - to let me ship the same - they said - fine - (Snapdeal - Representative) - We'll refund you The amount of shipping fee also.
But then i told him the SHIPPING CHARGES - Rs. 350 - Then he said it's a may be that we'll refund that money.
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- Bought a product - Sony Headphones - Turned out to be FAKE. - ( from Snapdeal.com)
Anyone can tell just by loking them - n seeing the color of the item.ALL FAKE.
Asked for REFUND. - by raising complaint - item received - FAKE - Sent Pictures - Verified - FAKE (By - Snapdeal.com)
- No reverse pick up done yet.
- MONEY NOT REFUNDED YET. - BEEN 19 DAYS - SINCE THE PURCHASE.
- Only asked to be patient n wait - BLUEDART (Courier service - Reverse Pickups are done -within 48 hrs.)
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PLEASE HELP.