[Resolved]  Snapdeal.com — Not Refunding the Money

Address:

New Delhi, Delhi

Its been like 2 months or so i am waiting for my money to be refunded against the order # [protected]. I made payment using Mobikwik wallet. I spoke to many reps, Even spoke to couple of Team Managers. It seems that they are not even bothered to give money to me. I have also send them my statements of both CC & Wallet. First time i raised a request for refund it was on Nov 20th on Nov 29 i get an email from one of the rep Neha Soni that they have refunded the amount to me with Refund Reference number:CCABJ1ACZ304. And since then i have been speaking to many people, and every time its a different story. Ms. T G George (Team Manager) asked me to give my bank account details so that they can send money to that account and i get the confirmation of the same as well via email. Right after that day, i got another email from a rep Pratibha stating we will be using the same channel to refund the amount hence we will refund you on wallet / Cc. Since then they have no information about it. When i call them to ask the status of my refund, all they have to say is there is a mistake and i'll put you in high priority n all. Shocking thing is., after spending 20 min on call with a rep i have been promised that i will get the revert and transaction # soon and next day i am getting email from same girl Neha Soni with same details she has sent on 29 Nov. I have no idea what to do. No one seems to do nothing in this situation. Please guide.