[Resolved] Snapdeal.com — ordered item not delivered | |
poor order service
Product order number -[protected]
tracking number-EQ[protected]IN
TITTO VARGHESE
. I order one product lava iris 458q flip cover, I
was
booked on date of 3th, September /2014 but today
date is 12th September 2014, I am not get the
that product.tracking is not possible, india post said this is an invalid number.
this is snapdeal service. No one
worst service providing to the customer.and
another thing is i call to customer care they are
received the call they are not convenience
properly. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |
 2 Comments | |
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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My experience with this service turned out to be very bad. I ordered the ZTE MF190 3G Data Card on 4th of September, 2014 (8 days ago) from snapdeal. It was expected to be delivered on 9th. However, it hasn't arrived even now and when I go and track the order on the site, it is showing the same status since 5th:
"Your order is packed and waiting for the courier pickup"
On call support has turned out to be very pathetic. All they say is that they are working on the issue and a solution will be provided in the next 24-48 hours (more than 48 hours have been passed since).
Any support ticket that I raise on their site returns this stereotypical message to my mailbox:
Dear Prahlad,
Thank you for contacting Snapdeal.com.
This is in regards to your Order Number [protected]. We apologize for the delay
in the shipment of your order. Our team is working on resolving this
matter at the earliest. We will contact and share the status with you
with in 24-48hrs. Please be rest assured as your money is covered under
Trust Pay.
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely, Customer Service Team – Snapdeal.com
Dunno will I receive my product, I'll keep this post updated. But whatever happens, I'm never going to buy anything from the SnapDeal people again!