[Resolved] Snapdeal.com — Samsung j 2pro

Yasmin69

from Vengurla, Maharashtra

Address:	411048
Website:	Snapdeal

I had purchased a samsung j2Pro from snapdeal for Inr 9450 in oct they delivered the phone on 23rd oct but when I tried to install Jio app it was giving message this app cannot be installed in your country.
I complaint to snapdeal they send an engineer after 5 days to check the handset he meintion the complaint cannot be resolved after that snapdeal arrange the courier to pick the handset back to check with their qualified engineers from 29 th sept till date nobody replies back what is the issue it only gives a message saying my complaint is rejected for what reason none of the customer service or supervisors know. Finally when i called them they are telling me the complaint is rejected the reason is headset missing after almost 20 days of follow up i got a reply can anybody tell me is this a valid reason for not releasing my handset and how come the courier guy picked up the incomplete box.
And if the box was incomplete why nobody called n informed all are useless people sitting there least bothered about the customer satisfaction and what basis u are asking to give u rating not deserve to give u zero u r even below that. How many supervisors n customer agents i have spoken but no information yet kindly refund my money or provide me with new handset
Awaiting your early reply

Yasmin [protected]
Thx

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May 19, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Snapdeal.com Customer Care's response Dear Yasmin69,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 23, 2016

Updated by Yasmin69 I had purchased above phone from snapdeal they delivered the set but when i want to install jio app it shiws message this app is not availble in ur country I complained to snapdeal they sent the engineer to chk & he was also not able to solve the problem finally snapdeal arranged the courier to collect the same on 28 sept but till today 23 oct i have not received my phone back after a long follow up now they are saying that the headset is missing from the box how can a courier collect incomplete set they dont have answers till today they are tracing the courier kindly accept my complaint asap and help me to solve this issue. Non of the customer agents or the supervisor are able to give a proper answer. Please do help.