[Resolved] Snapdeal.com — Technical glitch in freecharge and snapdeal integration

18shubhamgupta

Address:	Solan, Himachal Pradesh, 173212
Website:	www.snapdeal.com

My account was registerd with +91-[protected] and email id [protected]@gmail.com. i have been using my freecharge account using mail id as my mobile number was lost from a long time. today i got a message from snapdeal that one order has been placed using my freecharge account and my money has been deducted,. this order has been placed by some another person who has received my number. i also contacted snapdeal care but they are not helping out and saying that this is a matter of freecharge not snapdeal. but as per my knowledge now both these companies have united but still no resolution to my problem. my rs 60 has been deducted for someone elses order. i request you to refund my money and change my profile number to [protected]

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Jan 10, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Snapdeal.com Customer Care's response Dear 18shubhamgupta,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear 18shubhamgupta,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal